About Smooth Moves Removals & Storage
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A range of customised removal & storage services
Fully insured moving & storage solutions
Dedicated and experienced removals experts
Regulated and Accredited by Move Assured
What Our Customers Say
" The whole move was faultless. On Wednesday the team turned up on-time and helped with all our packing & sorting the important items out for us. Ronnie, John & Richard who were all excellent had us feeling so content we had not forgot anything and everything was prepared. A massive thank you again.
Amy Abbot - Ipswich
" I would highly recommend Smooth Moves to anyone looking for a removal or storage company. We had a difficult move with dates changing and items needing to be stored for a few weeks as we settled. Not only did Dani and the team get us packed & moved within a day.
Tom Jackson - Leigh On Sea
" A first class service delivered with professionalism, efficiency and thoughtfulness. This was a very big move which was undertaken with great care, helpfulness and good humour. We would highly recommend Smooth Moves to anyone requiring a removal service. With our sincere thanks "
Margaret Cohen - Norfolk
For a worry free removal service call us for free
We Are Accredited By
Being long standing members of Move assured we maintain the highest standards of facilities, equipment, staff training and operational procedures and adhere to a strict Code of Practice, governed by Trading Standards to ensure high levels of customer care.
Q: What is involved in the booking process?A: Our office staff will take the details of your removal in order to give you an obligation-free estimate for your domestic or commercial move. They will let you know whether the size of your move will require an on-site survey by one of our trained estimators, or give you a price to book in over the phone.
Q: Can I access my goods whilst in store?A: Yes. Access to the storage facilities is available during office opening hours, including Saturdays. Our container storage requires advanced booking for access.
Q: How long will my removal take?A: Our estimators are trained to plan your move with as minimum disruption as possible. If you would like to have an idea of how long we expect your move to take be please ask the office who can refer to the estimator’s notes.
Q: What do I need to do prior to your crew’s arrival?A: Our removal men will be moving your possessions. They will not be doing any electrical, plumbing or drilling work and so please ensure that these requirements are handled by other professionals before we arrive on pack and move day. Most commonly on domestic moves: Wall-mounted televisions should be taken down from walls, washing machines should be unplumbed, light fittings removed from ceilings, curtains unhooked and freezers defrosted. Most commonly on commercial moves: all electrical goods to be unplugged and phone systems to be decommissioned. White boards and digital screens to be dismounted in advance of move day. Notify us if you require an IT decommission/decommission service. Where any goods are under lease, such as photocopying machines, they may need to be moved by the lease-holding company. If it is not possible for you to do any of the above in advance of move day please call us and we will be happy to discuss a solution for you – we are here to help.
Q: When do I pay for my removal?A: The removal is paid for when you are booking in and sending in your signed Acceptance Form. Under some circumstances you can pay a 50% deposit at the time of booking and the balance must be paid as cleared funds before move day. Under all circumstances the removal must be paid as cleared funds in advance of move day.
Q: How much notice is required to book in a removal?A: Bookings should be made as far in advance as possible in order to secure your preferred booking day. Booking dates are subject to availability. Where you cannot anticipate the exact removal day you are advised to book the removal and notify us of the expected move day, taking out our optional Cancellation and Postponement waiver. As a guideline we would recommend that book your removal no less than three weeks’ notice.
Q: Am I protected against loss or damage?A: Our terms and conditions show that where we are liable for loss or damage you are able to claim up to £50 per item (please read through condition 8). Alternatively, if would like to take out insurance to receive full cover for your goods on our bespoke removals and storage insurance policy this is also possible. Our policy has a comprehensive insurance cover specific to the removals and storage trade and is offered at competitive rates. As a professional removals company we also hold public liability insurance which means that any damage to public property caused by our negligence is covered as standard.